Privacy Policy

1. Information We Collect

We collect information you provide directly, including your name, email address, phone number, shipping address, and payment details when you make a purchase, consign a watch, or create an account.

We also collect certain information automatically when you visit our website, including your IP address, browser type, device identifiers, pages viewed, and referring URLs.

2. How We Use Your Information

We use your information to:

• Process purchases, consignments, and payments
• Communicate about your orders, inquiries, and account
• Send promotional materials and newsletters (with your consent)
• Improve our Services and personalize your experience
• Comply with legal obligations, including tax reporting
• Prevent fraud and ensure platform security

3. Information Sharing

We do not sell your personal information. We may share data with trusted third parties solely for the purposes of payment processing, shipping and logistics, analytics, and legal compliance. All third-party providers are bound by confidentiality agreements.

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Transaction records are retained for a minimum of 10 years per Philippine tax regulations.

5. Data Security

We implement industry-standard measures — including encryption, access controls, and secure data storage — to protect your information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to:

• Access your personal data held by us
• Request correction of inaccurate information
• Object to processing of your data for marketing purposes
• Request erasure of your data, subject to legal retention requirements
• Lodge a complaint with the National Privacy Commission

7. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party sites and encourage you to review their policies.

8. Children’s Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of the Services constitutes acceptance of the revised policy.

Contact

For privacy-related inquiries, please contact our Data Protection Officer at sales@thewatchreserve.ph.